We are delighted to work with Shopify and Canada Post, to provide you with the best shipping services available.
All orders are fulfilled and dispatched from our Toronto headquarters. We currently ship to Canada, and all over the world.
We endeavor to dispatch your order within 3-5 business days of receiving it. Please note all orders placed on the weekend will be delivered the following business day, due to postal service restrictions.
Shipping times are dependant on your shipping address. You will be provided with a tracking number, following dispatch of your order
We are delighted to securely accept payments via Shopify, and accept Visa, Mastercard and American Express credit cards.
All transactions are charged in Canadian Dollars and subject to your bank’s exchange rate.
VIERTOLA STUDIOS is not responsible for additional taxes and duties associated with the receipt of your shipment or delays incurred by customs.
Online Purchase Return Policy
Thank you for shopping at VIERTOLA STUDIOS! We hope you’re happy with your purchase, and are here to help should you wish to request an exchange or have your item refunded.
Merchandise in its original, unused condition, with its original tags attached may be returned for an exchange or refund within 7 days of purchase, plus applicable shipment time. All returns must be accompanied by the original commercial invoice.
*Please note* that items purchased on sale MAY NOT be returned. All sale items are final.
VIERTOLA STUDIOS is not responsible for any additional costs, damage, or loss, associated with the return of your item. Shipping costs are non-refundable. The cost of any international duties associated to receiving your return will be deducted from your refund.
Refunds must be made to the original method of payment. For payments by credit card: The speed at which you will receive the credit is dependent on your card issuer's policies. This is typically 5-10 business days.